Verzenden & Retour
What is the total delivery time for my order?
All orders are processed in 1-3 business days. For large parcels, processing time may extend upto 4 days. Orders are not processed during holidays or weekends. Orders are also not shipped when it is above 30c
The estimated delivery time of your order depends on the shipping method that you choose during checkout.
Which locations do you deliver to?
We ship all orders to anywhere in Europe
How do I check the status of my order?
You will receive email notifications from time to time.
What should I do if the tracking number I receive is not working?
We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we recommend you try tracking with order number. Alternatively, you may contact our customer service team.
What can I do if I don’t receive my order?
If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. You may contact our support team to know the exact location of your order.
What should I do if I receive a damaged item?
you could contact our customer service team.
What are the shipping timelines for international delivery?
International orders will arrive in 2-10 business days from the receipt of your order. You will receive shipping estimates at the time of checkout.
What duties and taxes apply?
Shipping costs for international orders will include international taxes, duties and value-added tax. At the time of checkout, the final order cost will reflect these charges.
How can I return the item?
read our returns policy.
LIVE ARIVAL GUARANTEE:
If a ant colony arrives dead, we will send a new colony for free! If we no longer have the ant species, we will give you a voucher worth the value of the colony. You must message us the same day when the colony arived
all workers / queen dead = 100% refund
1 q alive all workers dead = 70% refund
1 q alive more then 50 % workers dead = 60% refund
1q alive less then 40% workers dead = 30% refund
1q alive less then 20% workers dead = 0% refund
(REFUND IS THROUGH COUPON CODES)
RETURN AND EXCHANGE POLICY
RETURN AND EXCHANGE POLICY
Last Updated: 4/08/2023
Thank you for shopping at https://antglobe.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Exchange Policy:
Individual (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Goedkoopmieren Located at NL.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://goedkoopmieren.nl
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
You are given 30 days to ask for the credit from the date of purchase. Customers are entitled to ask for GIFT CARD in exchange to the Goods
In order for the product to be eligible for Credit make sure that these following conditions are met:
Product must be returned in its original packaging
Product wasn't used or damaged
Product was not purchased with coupons
Product must have the receipt or proof of purchase
Returning insects and food is not possible. These fall under perishable goods.
If the product you have received which turns out to be defective or otherwise of poor quality (excluding ants) (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
We offer 100% return to refund that are processed through Coupon codes and has No Expiry Period. Unfortunately, Credits can't be used to pay for shipping fees.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: email@example.com
Phone Number / whatsapp: +31 40 229 1869
You will be updated for their Return Status through their PHONE provided that contact information is recorded to us.